SHIPPING

Once an order is placed we have 15 minutes to edit or cancel the order within business hours. We recommend calling us at (347) 696-4391 with the updated information. We are unable to edit or cancel orders outside of this 15-minute window once they are placed. If you ordered an item on pre-order, contact us at cs@seroya.nyc if you need to cancel the item before the estimated ship date.

All GROUND shipping orders placed Monday-Friday will be processed and shipped within 1-2 business days. If your order is placed on Saturday/Sunday, your processing time begins on Monday.

FedEx Standard Overnight® and FedEx 2Day® orders placed before 11:30 AM EST Monday-Friday will be shipped that same day. If your order is placed after 11:30 AM EST with FedEx Standard Overnight® and FedEx 2Day® your order will be shipped the following business day.

All orders placed on Saturday and Sunday will be processed on Monday. We do not ship on the weekend or holidays.

For Domestic Orders- Your location and the FedEx shipping method you choose will determine when your order will be delivered. We offer the following FedEx shipping methods: FedEx Ground, FedEx Standard Overnight®, and FedEx 2Day®. Please reference the FedEx shipping calculator here to best determine when your package will arrive after your order dispatches from our NJ warehouse. Once the order leaves our warehouse, Retrofete is not responsible for nor does it have any control over any delays in your order.

For International Orders - We ship international orders with DHL Express. Typically once an international order leaves our warehouse it will arrive to you within 7-10 business days depending on your location. Once the order leaves our warehouse, Retrofete is not responsible for nor does it have any control over any delayes in your order by the shipper.

We do our best to ensure that orders arrive at the time you expect them to. When selecting any express shipping method, please bear in mind that the carriers are only able to provide an estimated delivery date. On rare occasions, packages can arrive outside the estimated delivery date. Retrofete is not responsible nor has control over these situations.

SER.O.YA is pleased to offer shipping worldwide.

International orders are subject to duties and taxes determined by the country to which they are shipped and will be listed at checkout.

To begin an international return, click HERE.

Please note that should you decide to make a return outside of our returns portal, any fees incurred by Seroya.nyc will be deducted from your refund.

Shortly after checkout you will receive a confirmation email with all details regarding your order such as items purchased, shipping address provided, and an order number.

Once an order is placed we have 15 minutes to edit the shipping method. We recommend calling us during business hours at (347) 696-4391 with the updated information. Unfortunately after this time we are unable to edit the shipping method on an order once it is placed. We recommend placing a new order with the updated shipping method and returning the original order once it arrives.

If your order is protected by Route, open a claim here.

If you did not checkout with Route, we are not responsible for lost or stolen packages.

Please reach out to us at cs@seroya.nyc with any additional questions.