Shipping & Returns

Shipping

All orders are shipped via UPS.

All orders, including 2nd day, and next day, placed Monday-Friday after 12pm EST will be processed the next business day.

All orders placed on Saturday and Sunday will be processed on Monday.

We are unable to deliver to P.O. boxes.

Once your order has been processed you will receive a confirmation email following a shipping confirmation once the order has shipped.

*PLEASE NOTE DUE TO THE PANDEMIC AND MAINTAINING NECESSARY SAFETY PRECAUTIONS, SHIPMENTS MIGHT BE DELAYED

International Orders

Seroya is pleased to offer shipping worldwide.

We currently offer DHL Express shipping on International orders (shipping cost does not include customs fees/duties), which typically takes up to 4 business days in transit time after the order has been processed.

Please note, DHL Express does not ship to P.O. Boxes. International orders are subject to duties and taxes determined by the country to which they are shipped. These duties and taxes are additional fees not included in the price of shipping at checkout.

Seroya is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the recipient to pay upon delivery. Please check with your local customs office about rules and regulations that may apply to you.

All international orders are FINAL SALE and cannot be returned or exchanged.

Returns 

To start your return click HERE.

All international orders are FINAL SALE and cannot be returned or exchanged.

We are unable to offer price adjustments on any purchases.

To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All items that do not meet those standards will not be accepted and sent back to the customer.

All eligible returns are accepted if postmarked within 30 days of delivery and will be refunded to the original payment method. Items returned after 30 days will not be accepted.

If you receive a damaged item please contact hi@seroya .com within 48 hours of delivery.

Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

All swimwear and bodysuits are FINAL SALE and cannot be returned or exchanged.

All earrings are FINAL SALE and cannot be returned or exchanged. 

You will receive an email confirmation once refunded.

Items listed as FINAL SALE cannot be returned or exchanged.