At this time, we do not offer exchanges. In order to receive a new size, you will need to place a new order. You can begin your return for a store credit or refund here.
If you would like assistance with this process please email us at cs@seroya.nyc.
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deoderant and makeup rubbing off on the item.
As long as the item(s) you are returning are not final sale, you can request a return label to ship your item(s) back within 14 days of delivery for a refund to your original form of payment or site credit.
We do not accept returns or exchanges on final sale items.
If you receive a damaged item please contact cs@seroya.nyc within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
We are not responsible for any non Seroya.nyc merchandise returned to us - such items will be discarded upon receipt.
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deodorant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.
As long as the item(s) you are returning are not final sale, you can request a return label to ship your item(s) back within 14 days of delivery either for a refund to your original form of payment, or for a site credit.
You can begin your return HERE.
International returns fees will be deducted from your refund based on the amount of the DHL label provided for your return.
Please note that should you decide to make a return outside of our returns portal, any fees incurred by Seroya.nyc will be deducted from your refund.
If you receive a damaged item please contact cs@seroya.nyc within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
We are not responsible for any non Seroya.nyc merchandise returned to us - such items will be discarded upon receipt.
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
If your return comes back to our warehouse in multiple shipments, it may take longer to process your refund.
If the item you ordered is damaged upon delivery, please do not follow the normal return process. We ask that you reach out to our customer service team at cs@seroya.nyc and we will assist with this!
If your order arrived in multiple shipments, under the same #SER number, you can return the pieces together! You can initiate your return here.
If you are returning in multiple shipments, or at different times, you will need to request a new label, as FedEx labels cannot be used more than once.
If you have any questions on your return, please do not hesitate to contact us at cs@seroya.nyc.