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How do I make a return?
To start a domestic return click HERE.
*please note when entering your order number on our returns portal you must include the prefix #SER
To start an international return click HERE.
*please note when entering your order number on our returns portal DO NOT include the prefix #SER
Can I exchange?
In order to exchange an item, you can request a return HERE. Just opt to return your item for a site credit. Once your return arrives at our warehouse, you will be emailed an e-gift card to apply to the purchase of your new size.
If you would like assistance with this process please email us at firstname.lastname@example.org
What is the return policy?
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deoderant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.All eligible returns are accepted if postmarked within 14 days of delivery and will be refunded to the original payment method. Items returned after 14 days will not be accepted.
We do not accept returns on final sale items.If you receive a damaged item please contact email@example.com within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
Can I return internationally?
All international orders are FINAL SALE and cannot be returned or exchanged. For any additional questions, please email firstname.lastname@example.org
When will I see my refund?
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
If your return comes back to our warehouse in multiple shipments, it may take longer to process your refund.
If I receive a damaged item, how should I return it?
If the item you ordered is damaged upon delivery, please do not follow the normal return process. We ask that you reach out to our customer service team at email@example.com and we will assist with this!
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